About defining action plans

Opportunity Administrators can define one or more default action plans that are available to Opportunity Managers. The managers create new projects, choosing from the available action plans and modifying the plans, if necessary, for the unique situation.

If you want to provide the option of creating projects with no action plan, define an empty action plan named "None."

Action plans are made up of stages (major milestones) which are made up of tasks (minor milestones), email merges, and notes. Action plans are defined with the following workflow:

1. Define the action plan.
2. Define stages for the action plan.
3. Add tasks to the stages.
4. Optionally, add notes to the stages.
5. Optionally, add email notification to the stages.
6. Save the action plan and use it to mark progress through each stage.